Management Solutions

SPA CONSULTANCY

Management Solutions.

We will ensure the Spa upgrading into the highest luxurious standards in Facility uplifting, Spa team Training, Highest Guest satisfaction with maximizing the Revenue yielding.

We can assure you the Spa & Wellness Centre will upgrade to become your major up-selling point of your Hotel / Resort. The process is described as below…

SCOPE

Rewiring a business for continuous innovation, growth and upgrade, Thriphala’s suite of comprehensive and flexible post-launch solutions adds compelling value to any wellness enterprise. With a proven track record, we assist every wellness business in reinventing processes and customer points to realize commercial and financial objectives, while offering unparalleled guest experience. In addition to total solutions, we also extend our expertise to troubleshoot specific aspects of business operation, for one-time support, short-term consultancy/management, on-going operational assistance or full-time management.

Thriphala also specializes in Spa advisory and restructuring services to reposition struggling spa brands back on the growth trajectory. After a careful assessment of challenges, lost opportunities and potential, we present our findings and recommendations that may include radical changes to spa menu offering, spa design, guest service standards, and other strategies to strengthen operational and financial performance and improve long-term prospects and commercial viability.

What we do?

Engaging actively in daily operations of your business, putting our heart and soul into creating the perfect guest experience, flawless execution of commercial objectives with passion and unwavering commitment to excellence…

Spa Advisory Deliverables

Investigation & Evaluation of existing Spa structure
Performance audits, including financial performance review
Facility audits, Service & Training audits, including evaluation of guest experience
Review of Vendor, Lease & Management agreements
Prepare reports of findings with performance-enhancing recommendations
Define new realistic financial targets
Develop vision, mission, and strategy realignment
Realign spa styling to convey brand identity, desired ambience, and optimal guest experience
Add flexibility to Spa operations to embrace/accommodate changes
Redesign Spa menu to appeal to wider audience
Devise sales, & marketing strategies
*Apply digital & social media marketing collaterals for Spa promotion
*Implement new services to establish additional revenue avenues

Complete Management Solutions – Deliverables

Establishing ‘Leading Quality Assurance (LQA)’ standards with periodic & mystery audits
Develop Key Performance Indicators or KPIs to monitor Spa progress
Periodic visits/conference calls to offer guidance and direction to Spa management for achieving commercial/operational goals
Creating opportunities for upselling/cross selling Spa services
Regular upgrades to Spa services/menu to stay competitive
Introducing theme-based therapies, new talent periodically
Engineering data-driven guest experiences
Designing membership/incentive/loyalty programs
Identifying and developing new revenue generation platforms
Assist with retail merchandising
Assist in Retail development of Spa by-products
Providing ROI-focused Inventory management solutions
Driving great bargains for clients through Strategic relationships with vendors/suppliers
Assist in staff recruitment

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SPA CONSULTANCY

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